No, Jellystix does not accept returns. All sales are final as part of our commitment to offering the best prices and ensuring that all products are brand new.
At Jellystix, we are committed to providing high-quality educational supplies at affordable prices. Our no return policy helps us maintain these low costs and ensures that every product you receive is brand new and unused.
While we do not accept returns, we want you to be completely satisfied with your purchase. If your order arrives damaged or defective, please contact our customer support within 7 days of receiving your item. We will promptly assist you with a replacement or provide a solution.
Orders can be canceled within 24 hours of placement if they have not yet been processed or shipped. After this window, the order is final and cannot be canceled.
If you received an incorrect item, please contact us immediately. We will rectify the situation by sending the correct product at no additional cost to you.
We encourage all customers to carefully review product descriptions, images, and specifications before making a purchase. Our customer support team is also available to answer any questions you may have about our products.
We do not offer exchanges since our no return policy is in place. We recommend double-checking your order before completing your purchase to ensure you receive exactly what you need.
Refunds are provided only for damaged, defective, or incorrect items after a thorough review. All other sales are final.
If your package is lost or delayed, please contact our customer support team. We will work with the carrier to resolve the issue as quickly as possible.
You can reach our customer support team via email at jellystix.co@gmail.com.
If a product includes a manufacturer’s warranty, you can still make a warranty claim directly with the manufacturer. Our no return policy does not affect your ability to utilize any manufacturer warranties that apply to your purchase.
